الخدمات

بعض من خدماتنا

خدماتنا هي الافضل ، خدماتنا هي الكثر تميزا

خدمات المتعاملين والمكالمات الوارده

24/7 الحجز والرد على الهاتف وخدمات الاستقبال وخدمات التحكم في الهاتف والإنذار الأمني ​​وخدمات الخط الساخن والدفع والاشتراك

خدمات التسويق والمبيعت والمكالمات الصادره

يمكننا المزامنة مع النظام الأساسي الخاص بك بالإضافة إلى توسيع نطاق عملك أو استخدام نظامنا لضبط الجداول الزمنية والمواعيد وتأكيد التواريخ.

خدمات الدعم الفني

الأدوات ، وأجهزة الكمبيوتر ، وتطبيقات البرامج ، والهواتف المحمولة ، والاشتراك والتسجيل ، وخدمات مكتب المساعدة ، ومراقبة الأنظمة ، ودليل التثبيت.

خدمات مراقبة الكاميرات الامنيه

A secured recording of CCTV videos pictures is your tools against any risk , burglary, theft where you can use it in , insurance, authorities, etc

خدمات المساعد او السكرتيرة الافتراضه

The time you need to focus on your business, your office manager or can be remote secretary ,sales social media expert, accountant, etc.

الخدمات الغير هاتفيه

Live chat support combines real-time conversation with the ability to share links, collect information, and save a full transcript for later reference.

KEY DIFFERENTIATORS

Low Cost Advantage

At Altria Call Center, we provide you with the best-in-class call center services and the most cost-effective call center services pricing structure.

Quality Monitoring

Customer satisfaction is the primary goal of the call center industry thus, at Altria Call Center, we will help you provide the best customer experience with our Quality Assurance Services.

Operational Transparency

We believe that each call recording is important to your business. All call recording can be accessible to our secured server.

Call Center Infrastructure

Infrastructure is the foundation upon which our entire process stands. 24/7 operations is what we offer.

بنيتنا التحتية

delivery of services with zero downtime

Our infrastructure setup will guarantee the delivery of services with zero downtime . our business continuity setup consist of : physicals and cloud backup services , system mirroring ( servers ), with 3 ISP providers our clients can have the the services available 24/7 with max speed in the market , Our Smart UPS system and power generator can deliver power for unlimited days in case of emergency or blackout. your data is secured , Altria in the last stage of obtaining PCI DSS, project expected to be closed before October 2022

How We Work

Business Value That Drive Our Company

01

Affordable

Cost-effective and reliable services at a fraction of the industry ́s costs.

02

Accountable

Motivated bilingual agents and management that are dedicated to their jobs and the success of our clients.

03

Dependable

We utilize cutting edge technologies, infrastructure, and software to aid in a seamless service for our clients that ensures near 100% uptime. 

04

Trusworthy

We monitor and evaluate our personnel and systems on a daily basis to ensure compliance, integrity, and improvement.