OUR
SERVICES
Some of Our Services
We Provide the Best Services
Inbound Services
24/7 Reservation, Phone answering, Reception services, phone Control services, Security alarm and hotline services, Payment and subscription
Outbound Services
We taking the reins of your customer support network, you can guarantee our staff excellent retentiveness to your business cancellation rate
Technical Support
Gadgets, computers, software applications, mobiles, subscription and registration, Help Desk services, systems monitoring, installation guide.
CCTV Monitoring
A secured recording of CCTV videos pictures is your tools against any risk , burglary, theft where you can use it in , insurance, authorities, etc
Virtual Assistance
The time you need to focus on your business, your office manager or can be remote secretary ,sales social media expert, accountant, etc.
Non-Voice Services
Live chat support combines real-time conversation with the ability to share links, collect information, and save a full transcript for later reference.
KEY DIFFERENTIATORS
Low Cost Advantage
At Altria Call Center, we provide you with the best-in-class call center services and the most cost-effective call center services pricing structure.
Quality Monitoring
Customer satisfaction is the primary goal of the call center industry thus, at Altria Call Center, we will help you provide the best customer experience with our Quality Assurance Services.
Operational Transparency
We believe that each call recording is important to your business. All call recording can be accessible to our secured server.
Call Center Infrastructure
Infrastructure is the foundation upon which our entire process stands. 24/7 operations is what we offer.
Our infrastructure
delivery of services with zero downtime
Our infrastructure setup will guarantee the delivery of services with zero downtime . our business continuity setup consist of : physicals and cloud backup services , system mirroring ( servers ), with 3 ISP providers our clients can have the the services available 24/7 with max speed in the market , Our Smart UPS system and power generator can deliver power for unlimited days in case of emergency or blackout. your data is secured , Altria in the last stage of obtaining PCI DSS, project expected to be closed before October 2022
How We Work
Business Value That Drive Our Company
01
Affordable
Cost-effective and reliable services at a fraction of the industry ́s costs.
02
Accountable
Motivated bilingual agents and management that are dedicated to their jobs and the success of our clients.
03
Dependable
We utilize cutting edge technologies, infrastructure, and software to aid in a seamless service for our clients that ensures near 100% uptime.